IT Support That Keeps Your Business Moving
Fast, reliable, and human. Sentinel Infrastructure provides managed IT support for SMEs across the UK, so your team spends less time dealing with tech problems and more time doing their best work.
Everything your team needs to stay productive
Our managed IT support packages cover the full spectrum of your day-to-day IT requirements, from helpdesk calls and new device setup to proactive monitoring and disaster recovery planning.
- Remote helpdesk support with fast response for everyday IT issues
- On-site support when needed
- Proactive monitoring so we catch problems before they cause downtime
- New device setup and user onboarding
- Software installation, licensing, and updates
- Network management and troubleshooting
- Antivirus and endpoint protection management
- Data backup and disaster recovery planning
- IT strategy and technology advice
Access a full team at a fraction of the cost
For most SMEs, maintaining an in-house IT team is expensive, unpredictable, and unnecessary. Outsourcing to Sentinel gives you access to a full team of qualified engineers without the recruitment, HR headaches, or gaps in coverage.
Predictable Fixed Cost
No surprise bills. One monthly fee covers everything: helpdesk, monitoring, on-site visits, and proactive management.
A Full Team Behind You
Access multiple engineers with different specialisms rather than relying on a single in-house generalist who can't be everywhere at once.
Faster Resolution Times
With proactive monitoring and a dedicated helpdesk, issues are identified and resolved faster, often before your team even notices them.
Up and running in four simple steps
Free IT Audit
We review your current setup, identify any gaps or risks, and understand your business needs.
Proposal
We recommend the right support plan for your business, clearly priced with no hidden extras.
Onboarding
Seamless transition with no disruption to your team. We handle all the technical setup.
Ongoing Support
Proactive monitoring and fast helpdesk response from day one. You're in good hands.
The team at Sentinel had our new office network set up and every member of staff onboarded in a single afternoon. Genuinely impressive.
Frequently Asked Questions
For critical issues we aim to respond within 15 minutes during business hours. Standard requests are typically resolved same day. We set clear SLAs at the start of every engagement so you always know what to expect.
Yes. We provide on-site support as part of our managed IT packages. Remote-first resolution means most issues are resolved quickly, with on-site visits for anything that can’t be handled remotely.
Our standard agreements are 12-month rolling contracts, which allows us to invest properly in understanding your setup and providing a genuinely proactive service rather than a reactive one.
Pricing is based on the number of users and the level of cover you require. We’ll provide a clear, itemised quote after a free initial consultation, with no hidden charges or surprise bills.
Absolutely. We manage the transition carefully to ensure zero disruption to your team. We’ll coordinate with your existing provider and handle all the technical handover.
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