Effective: 8 May 2026 · Last updated: 8 May 2026
White Light Hosting Ltd t/a Sentinel Infrastructure (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sentinelinfra.co.uk (the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is White Light Hosting Ltd t/a Sentinel Infrastructure, registered in England.
Information We Collect
We may collect and process the following data about you:
Information You Give Us
- Personal identification information: Name, email address, phone number and similar details that you provide by filling in forms on our Site or by corresponding with us by phone, email, or otherwise.
- Transactional information: Details of services you have purchased from us or enquiries you have made.
- Technical information: Internet protocol (IP) address, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform.
Information We Collect Automatically
- Usage data: Information about how you use our Site, products, and services.
- Cookies: We use cookies to distinguish you from other users of our Site. This helps us provide you with a good experience when you browse our Site and also allows us to improve our Site.
How We Use Your Information
We use the information we collect in the following ways:
- To provide and maintain our services, including managing your requests and orders.
- To improve our services by understanding how our Site is used.
- To communicate with you, responding to your queries, sending updates, and where permitted by law, marketing communications.
- For legal and compliance purposes, ensuring our operations comply with legal obligations.
Lawful Basis for Processing
We will only process your personal data where we have a lawful basis under UK GDPR to do so. The lawful bases we rely on are:
- Contract: Processing necessary to enter into or perform a contract with you (for example, providing the services you have ordered, taking payment, and supporting your account).
- Legitimate interests: Processing necessary for our legitimate interests — such as understanding how customers use our Site, securing our network, preventing fraud, and growing our business — provided those interests are not overridden by your rights and freedoms.
- Consent: Where you have given clear consent (for example, to receive marketing communications). You can withdraw consent at any time.
- Legal obligation: Processing necessary to comply with our legal obligations (for example, accounting, tax, and regulatory record-keeping).
Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
- Service providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (for example, payment processors, email delivery providers, hosting infrastructure providers, and customer support tools). These providers are bound by contractual obligations to keep your data secure and use it only for the purposes we instruct.
- Compliance with laws: We may disclose your information to comply with legal obligations or to protect the rights, property, or safety of Sentinel Infrastructure, our customers, or others.
- Business transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the transaction.
International Transfers
Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). Where we use service providers located outside the UK or EEA, we ensure that appropriate safeguards are in place — such as the UK International Data Transfer Agreement, the EU Standard Contractual Clauses, or transfers to countries with a UK adequacy decision — so that your data continues to receive an essentially equivalent level of protection.
How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purposes set out in this Policy, or as required to meet our legal, regulatory, accounting, or reporting obligations. As a general guide:
- Customer account and service data: retained for the duration of your contract with us, plus up to seven (7) years afterwards to meet UK accounting and tax obligations.
- Enquiry and contact-form data: retained for up to two (2) years after our last interaction, unless you become a customer.
- Marketing data: retained until you withdraw consent or unsubscribe.
- Server, security, and access logs: typically retained for up to twelve (12) months.
When personal data is no longer required, it is securely deleted or anonymised.
Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. These include access controls, encryption in transit, secure hosting, and regular review of our security practices. While we take reasonable steps to secure your information, no security measures are completely infallible, and we cannot guarantee the security of your data transmitted to our Site.
Your Data Protection Rights
Under UK GDPR you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details at the end of this page. We will respond within one month.
- Right of access: You have the right to request copies of the personal data we hold about you.
- Right to rectification: You have the right to request that we correct any information you believe is inaccurate, or complete information you believe is incomplete.
- Right to erasure (the “right to be forgotten”): You have the right to request that we delete your personal data in certain circumstances.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
- Right to object to processing: You have the right to object to our processing of your personal data, including for direct marketing or where we rely on legitimate interests.
- Right to data portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, in a structured, commonly used and machine-readable format.
- Rights in relation to automated decision-making: You have the right not to be subject to a decision based solely on automated processing where it produces legal or similarly significant effects on you. We do not currently use automated decision-making of this kind.
- Right to withdraw consent: Where we rely on your consent to process your personal data, you can withdraw that consent at any time.
Exercising these rights is free of charge. We may need to verify your identity before responding to a request.
Cookies
Our Site uses cookies and similar technologies. Cookies are small text files placed on your device that help us improve the Site and your experience. We use:
- Strictly necessary cookies, which are essential for the Site to function.
- Analytics cookies, which help us understand how visitors interact with the Site so we can improve it.
- Functional cookies, which remember your preferences.
You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the Site.
Children’s Data
Our services are intended for businesses and adults. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
Right to Complain
If you have concerns about how we handle your personal data, we would like the opportunity to address them, so please contact us first. You also have the right to lodge a complaint with the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last updated” date at the top of this page indicates when it was most recently revised. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
White Light Hosting Ltd t/a Sentinel Infrastructure
2nd Floor, Olympus House, Olympus Park, Quedgeley, GL2 4NF
Telephone: 01452 881 471
Email: hello@sentinelinfra.co.uk