Frequently Asked Questions

We provide remote IT support and managed services UK-wide. On-site visits are available for clients who need them, scheduled as part of your service plan.

All of our services are priced on a per-user or fixed monthly basis. We’ll provide a clear, itemised quote after an initial consultation, with no hidden charges or surprise bills.

Yes. Many of our clients use us for IT support, hosting, domains, maintenance, and Microsoft 365 together. We offer bundled pricing for clients who take multiple services.

Book a free, no-obligation consultation through our contact page. We’ll go through your current IT setup and what your business needs, then recommend the combination of services that makes sense for you.

Our standard agreements are 12-month rolling contracts. A year gives us time to get to know your setup properly, and that’s what lets us work proactively and catch problems early.

During business hours, we respond to critical issues within 15 minutes, and standard support requests are typically resolved the same day. Our IT support page has the full details.

Yes, it’s part of our managed IT packages. We work remote-first, so most issues are handled quickly, and we come on-site for anything that can’t be done remotely.

Yes. Every website we host has daily automated backups, and we keep them for 30 days, so we can restore your site to any point within that window. Learn more about our website hosting.

We primarily support WordPress, which accounts for the majority of small business websites in the UK. We can also support other platforms, so speak to us about your specific setup.

Yes. Website migration is included in our onboarding process. We manage the full transfer from your current host ourselves, with no downtime and no data loss.

No. In a Microsoft 365 migration, we copy your emails, contacts and calendar data across in full, and only switch your domain over once that’s done. You won’t lose any data.

Yes, ongoing Microsoft 365 management is included in our managed IT support packages. That covers adding users, security configuration, and licence optimisation.

Yes. We can take over management of your DNS records without necessarily transferring the domain itself. Many clients have us manage their DNS while the domain stays at their existing registrar, then transfer it over when it’s up for renewal.

If you manage the domain yourself and it lapses, your website and email will go offline immediately. For domains we manage, we track the expiry dates and renew each one before it lapses.